At Set N Go Holidays, we strive to provide reliable, transparent, and professional travel services to our travel partners and clients. As a B2B travel company, bookings are made through various third-party suppliers, including hotels, airlines, tour operators, destination management companies, cruise lines, transportation providers, and other travel service providers. Therefore, all cancellations, refunds, and amendments are subject to the terms and conditions of the respective suppliers.

1. Booking Cancellation

All cancellation requests must be submitted to Set N Go Holidays in writing through email or other officially approved communication channels.

The cancellation request will be considered effective only after it has been received and acknowledged by our team.

Cancellation charges may vary depending on the destination, travel dates, services booked, supplier policies, and the time remaining before departure.

2. Cancellation Charges

Cancellation charges will be applicable according to the terms and conditions of the respective hotel, airline, tour operator, destination management company, or other service provider.

Certain bookings, promotional offers, special fares, group bookings, and peak-season packages may be non-refundable and non-cancellable.

Any applicable cancellation charges will be communicated to the travel partner at the time of cancellation.

3. Refund Eligibility

Refunds, where applicable, will be processed only after Set N Go Holidays receives the refundable amount from the concerned airline, hotel, supplier, or service provider.

The refund amount will be subject to applicable cancellation charges, supplier penalties, administrative charges, bank charges, payment gateway fees, and other applicable deductions.

4. Refund Processing Time

Eligible refunds will be processed within a reasonable period after receiving the refund amount from the respective supplier.

Processing times may vary depending on the supplier, airline, hotel, payment method, banking procedures, and other circumstances beyond the control of Set N Go Holidays.

5. Non-Refundable Bookings

Certain travel products and services may be completely non-refundable. These may include promotional fares, special offers, discounted hotel rates, confirmed group bookings, visa fees, travel insurance, event tickets, attraction tickets, and other services specified as non-refundable at the time of booking.

No refund will be provided for such services once the booking has been confirmed.

6. Flight Cancellations and Refunds

Airline ticket cancellations and refunds are subject to the fare rules and policies of the respective airline.

Set N Go Holidays is not responsible for airline schedule changes, flight delays, cancellations, missed connections, or other operational issues caused by airlines.

Any eligible refund will be processed according to the airline’s applicable policies and timelines.

7. Hotel and Accommodation Cancellations

Hotel cancellations are subject to the cancellation policy of the respective property or accommodation provider.

Some hotel bookings may require full payment in advance and may be non-refundable. During peak seasons, festivals, special events, and high-demand periods, stricter cancellation conditions may apply.

8. Tour Package Cancellations

Cancellation charges for tour packages depend on the services included in the package, such as hotels, transportation, sightseeing, activities, guides, and other arrangements.

If a tour package is cancelled after confirmation, deductions may apply based on the cancellation policies of the respective service providers.

9. Amendments and Changes

Requests to modify travel dates, traveller details, hotels, flights, itineraries, or other confirmed services are subject to availability and supplier approval.

Additional charges, fare differences, amendment fees, or administrative fees may apply.

Set N Go Holidays cannot guarantee that all requested modifications will be accepted.

10. No-Show Policy

If a traveller fails to arrive, check in, or use a confirmed travel service without prior cancellation, the booking may be considered a No-Show.

No refunds will generally be provided for no-shows or unused services, including accommodation, transportation, sightseeing tours, meals, or other travel arrangements.

11. Unused Services

No refund will be provided for any unused or partially used services after the journey has commenced.

This includes missed transfers, sightseeing tours, hotel stays, meals, excursions, activities, or other services voluntarily not used by the traveller.

12. Visa Rejection

Visa approval is solely at the discretion of the respective embassy, consulate, or immigration authority.

Set N Go Holidays is not responsible for visa rejection, delays, or changes in visa regulations.

In the event of visa rejection, cancellation and refund policies of the respective airlines, hotels, suppliers, and service providers will apply.

13. Force Majeure and Unforeseen Circumstances

Set N Go Holidays shall not be held responsible for cancellations, delays, changes, or losses caused by circumstances beyond our reasonable control, including natural disasters, extreme weather conditions, pandemics, epidemics, government restrictions, political disturbances, strikes, wars, terrorism, transportation disruptions, or other force majeure events.

Refunds or travel credits in such circumstances will depend on the policies of the respective suppliers and service providers.

14. Cancellation by Set N Go Holidays

In rare circumstances, Set N Go Holidays may need to modify, postpone, or cancel a travel service due to operational requirements, supplier issues, safety concerns, or circumstances beyond our control.

In such cases, we will make reasonable efforts to offer an alternative arrangement, travel credit, or applicable refund based on the policies of the respective suppliers.

15. B2B Travel Partner Responsibility

Travel agents and business partners are responsible for clearly communicating all applicable cancellation, amendment, and refund conditions to their customers before confirming a booking.

Set N Go Holidays will not be responsible for disputes arising between a travel partner and their customer due to failure to communicate applicable booking terms and conditions.

16. Return Policy

As Set N Go Holidays provides travel-related services and digital booking confirmations rather than physical products, a traditional product return policy does not apply.

Confirmed travel services are governed by the cancellation and refund conditions stated in this policy and the terms of the respective service providers.

17. Contact Us

For cancellation, amendment, or refund requests, please contact us through the official contact details provided on our website.

Set N Go Holidays
Email: info@setngoholidays.com
Phone:  +1 888 5288 268
Address:  1008, The Anjuman CGHS LTD, Sector – 12, Dwarka, New Delhi – 110075
Website: setngo.itssin.co.in